20 Days Onboarding
Day 03
Get the most out of your new team!
Meet Your Team
At 51Blocks, we hire the best talent from around the world. We’re dedicated to training our team in-house with our own processes & methodology to maintain quality and performance standards. Each department is structured with managers, strategists, and specialists. At any given time there are up to 6 pairs of eyes on 1 client’s campaign. We strive in our recruiting process to ensure 51Blocks remains a diverse and inclusive workplace for professionals in the digital marketing industry.
Surrounding every client there are a number of eyes on the campaign which all serve different purposes. This ensures no balls are dropped along the way and we’re always remaining as proactive as possible when it comes to maintaining expectations and hitting goals.
Sales Support
Role: Our sales team is in place to help you be successful each step of the way while you begin reselling our products. We have top-notch sales reps who will represent your agency. They are happy to help provide you with our turnkey documents, quotes, and can even hop on a call with you to help close for $50/hour.
How can they help you?
- Sales quotes
- Package structures
- Sales collateral
- Closing deals
Contact: [email protected]
Operations Support
Role: Direct contact with our COO & Operations Manager is especially important when you have a lot of clients to transition over. We want to make it as smooth as possible so if you have any questions or concerns throughout the onboarding process please feel free to reach out. Brittany is also a great resource if you experience any issues or speed bumps along the way.
How can they help you?
- Workflow support
- Operations & onboarding planning
- Billing questions
- Issues or concerns
Contact: [email protected]
Client Success Managers
Role: Our Client Success Managers will act as you & your client’s direct point of contact on the front-end for all campaign review calls and/or general calls to cover any areas of need. This is a useful role to also help diffuse any clients who might need some education or expectation resets. This is one of the most valuable roles you’re acquiring through our partnership as they take care of the majority of direct client management.
How can they help you?
- Campaign questions
- Client-facing management
- Partnership check-ins
- Client concerns or questions
Contact: [email protected] OR your white label email
Customer Service Reps
Role: Customer Service Reps take the form of several roles at our agency. We have those who handle all of the onboarding with your clients and we also have members who manage all of our white label inboxes. Depending on the need we’ll ensure you’re passed to the right person to assist with your support. Customer service is one of our core values.
How can they help you?
- Campaign questions
- Client-facing management
- Partnership check-ins
- Client concerns or questions
Contact: [email protected] OR your white label email
Department Managers
Role: Department Managers are essential in keeping our team running smoothly. Their main priority is to maintain weekly spot-checking of all campaigns, assist in high-level strategy, and help educate our clients on the value of what we’re doing on each campaign. In essence, they’re the oil to the machine that runs behind every campaign.
- Strategic questions
- Campaign strategy education
- Access or asset requirements
Contact: [email protected] OR your white label email
Account Managers
Role: Each campaign has the support of an individual strategist along with a collective approach of the entire department. 51Blocks has built a unique work environment where learning from each other fuels the passion to get the best results for each client. At any given time there are multiple eyes analyzing campaigns as a team to get the best collaborative viewpoints for strategy.
- Campaign strategy
- Campaign setup
- Campaign fulfillment
- Reporting
Contact: [email protected] OR your white label email
Dedicated Writers
Role: Our US-based writing team is 10+ strong and trained entirely in-house to meet both SEO and quality standards. Each writer has a unique talent, but most can write across many niches. Since writing is one area of finesse, we have several tools that help with both branding and SEO to help produce authoritative pieces. Your Client Success Manager will work with your writers to ensure clients are happy and we can get great results.
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