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Careers

Client Success Manager Careers with 51Blocks

Passion. Excellence. Education.

If you know how to build relationships, juggle multiple client priorities, and make every interaction feel like white-glove service without the fluff, keep reading.

Now Hiring!

You’re the Glue Between Strategy and Satisfaction—and That Makes You Invaluable Here.

We’re hiring remote Client Success Managers (CSMs) to be the steady, strategic presence our clients count on. You’re not here to close deals or upsell add-ons. You’re here to own the post-sale experience—from onboarding and strategy meetings to retention, reporting, and results.

This is the heartbeat of our agency. You’ll collaborate with SEO, PPC, dev, and creative teams while ensuring clients always feel supported, heard, and taken care of.

Open Client Success Remote Positions

We’re currently hiring for:

  • Entry-Level CSM (1–2 Years Client-Facing Experience)
  • Mid-Level CSM (3–5 Years Experience in Digital Agency Environment)
  • Senior CSM (6+ Years Experience Managing Marketing Accounts)

All roles are full-time, remote, and require residence in the U.S., U.K., Canada, or Australia. You must be available during U.S. business hours.

Why CSMs Love Working For 51Blocks

This isn’t a high-pressure sales gig or a reactive support desk job. It’s proactive relationship leadership in a team that’s structured, supported, and people-first.

Here’s what makes our CSM team thrive:

  • People Over Profit: We prioritize healthy client and employee relationships over chasing retention numbers.
  • 100% Ownership: You own the client experience from onboarding to long-term partnership.
  • Structure That Supports You: With SOPs, templates, and department heads, you’re never winging it.
  • Real Growth: We promote from within and give you the mentorship and feedback to lead like a pro.
  • No Drama, No Micromanagement: You’re trusted to do your job—really.

What We Look for in CSM Candidates

  • You’re organized enough to run a dozen calendars without breaking a sweat.
  • You love people—but you also love structure, strategy, and accountability.
  • You’re confident in your communication, clear in your writing, and proactive in your follow-up.
  • You can push back professionally, advocate wisely, and guide gently.
  • You’ve worked in or with digital marketing teams—so you know how SEO, PPC, and social campaigns function.
  • You know that empathy and clarity are your superpowers.

What We Offer

  • 100% remote work, with real-time team support during U.S. hours.
  • Clear expectations and templates to reduce guesswork.
  • A collaborative, process-driven environment built for high performers.
  • A voice at the table—you’re not just a coordinator, you’re a key leader.
  • Career development opportunities to move into operations, leadership, or senior account roles.
  • Clients who rely on us—and genuinely enjoy working with us.
  • Protection of your mental health from clients who aren’t a good fit for us.

How To Apply

  • Open to applicants in the U.S., U.K., Canada, and Australia only.
  • Pay rate is based on experience and skill set.
  • You must be able to work during U.S. business hours.
  • Please fill out the form below to be considered in our applicant pool.

CSM - Application for Consideration

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